RETURNS, REFUNDS AND EXCHANGES POLICY
Our policy lasts 30 days.
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a returned or exchanged, your item must be unused and in the same condition that you received it. It must, also, be in the original packaging.
- Several types of goods are exempt from being returned.
- Gift cards
- Downloadable products
- Sharp Tools or Blades
- Books with obvious signs of use:-
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery, not agreed an exception.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund/shop credit.
- If you are approved, then a refund/shop credit will automatically be applied to your shop account or payment method, within 5 business days.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
- If you need to return your product, we will email you a questionnaire so we can establish your refund procedure.
- If you receive a refund, the cost of return shipping will be deducted from your refund unless the reason for return has been agreed that the product bought was faulty before shipping out.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over £75, you should consider using a Trackable Shipping Service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.