RETURNS, REFUNDS AND EXCHANGES POLICY
Our policy lasts 30 days.
- If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a returned or exchanged, your item must be unused and in the same condition that you received it. It must, also, be in the original packaging.
- Several types of goods are exempt from being returned.
- Gift cards
- Downloadable products
- Sharp Tools or Blades
To complete your return, we require our order/invoice no.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Books with obvious signs of use:-
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery, not agreed an exception.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund/shop credit.
- If you are approved, then a refund/shop credit will automatically be applied to your shop account or payment method, within 5 business days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will email you returns address and details or Call 0795 5701 853
If the item was gifted and shipped directly to you, you’ll receive a gift-card credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver directly.
- If you need to return your product, we will email you a questionnaire so we can establish your refund procedure.
- If you receive a refund, the cost of return shipping will be deducted from your refund unless the reason for return has been agreed that the product bought was faulty before shipping out.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over £75, you should consider using a Trackable Shipping Service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.